TY - BOOK TI - Crisis communications : a casebook approach AU - Fearn-Banks, Kathleen. SN - 0805819215 (alk. paper) PB - Erlbaum PP - Mahwah, N.J. : Erlbaum, 1996. PY - 1996 UR - https://library.korea.ac.kr/detail/?cid=CAT000045665567&ctype=m