TY - BOOK TI - Effective listening : hearing what people say and making it work for you AU - Murphy, Kevin J. , 1950-. SN - 0553052128 PB - Bantam Books PP - Toronto ; New York : Bantam Books , 1987. PY - 1987 UR - https://library.korea.ac.kr/detail/?cid=CAT000045500140&ctype=m