TY - BOOK TI - Personal selling: achieving customer satisfaction and loyalty AU - Anderson, Rolph E. AU - Dubinsky, Alan J. SN - 0618260455 PB - Houghton Mifflin PP - Boston : Houghton Mifflin , c2004. PY - 2004 UR - https://library.korea.ac.kr/detail/?cid=CAT000045184743&ctype=m