TY - BOOK TI - Service management : principles and practices 3rd ed AU - Bleuel, William H. AU - Patton, Joseph D. SN - 1556174918 PB - ISA Press PP - Research Triangle Park, N.C., U.S.A. : ISA Press, c1994. PY - 1994 UR - https://library.korea.ac.kr/detail/?cid=CAT000000918418&ctype=m