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Managing your outsourced IT services provider [electronic resource] : how to unleash the full potential of your global workforce

Managing your outsourced IT services provider [electronic resource] : how to unleash the full potential of your global workforce

자료유형
E-Book(소장)
개인저자
Upadrista, Venkatesh.
서명 / 저자사항
Managing your outsourced IT services provider [electronic resource] : how to unleash the full potential of your global workforce / Venkatesh Upadrista.
발행사항
Berkeley, CA :   Apress :   Imprint: Apress,   2015.  
형태사항
1 online resource (xii, 136 p.) : ill.
총서사항
The expert's voice in IT management
ISBN
9781484208021
요약
Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
일반주기
Title from e-Book title page.  
서지주기
Includes bibliographical references and index.
이용가능한 다른형태자료
Issued also as a book.  
일반주제명
Information technology --Contracting out --Management.
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100 1 ▼a Upadrista, Venkatesh.
245 1 0 ▼a Managing your outsourced IT services provider ▼h [electronic resource] : ▼b how to unleash the full potential of your global workforce / ▼c Venkatesh Upadrista.
260 ▼a Berkeley, CA : ▼b Apress : ▼b Imprint: Apress, ▼c 2015.
300 ▼a 1 online resource (xii, 136 p.) : ▼b ill.
490 1 ▼a The expert's voice in IT management
500 ▼a Title from e-Book title page.
504 ▼a Includes bibliographical references and index.
520 ▼a Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
530 ▼a Issued also as a book.
538 ▼a Mode of access: World Wide Web.
650 0 ▼a Information technology ▼x Contracting out ▼x Management.
830 0 ▼a Expert's voice in IT management.
856 4 0 ▼u https://oca.korea.ac.kr/link.n2s?url=http://dx.doi.org/10.1007/978-1-4842-0802-1
945 ▼a KLPA
991 ▼a E-Book(소장)

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