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Transforming public services by design : re-orienting policies, organizations, and services around people

Transforming public services by design : re-orienting policies, organizations, and services around people (Loan 1 times)

Material type
단행본
Personal Author
Junginger, Sabine.
Title Statement
Transforming public services by design : re-orienting policies, organizations, and services around people / Sabine Junginger.
Publication, Distribution, etc
Abingdon, Oxon ;   New York, NY :   Routledge,   c2017.  
Physical Medium
viii, 187 p. : ill. ; 26 cm.
ISBN
9781409436256 (hbk) 9781315550183 (ebk)
Bibliography, Etc. Note
Includes bibliographical references and index.
Subject Added Entry-Topical Term
Administrative agencies --Management. Organizational change. Bureaucracy.
000 00000cam u2200205 a 4500
001 000045899271
005 20170314094151
008 170310s2017 enka b 001 0 eng d
010 ▼a 2016030123
020 ▼a 9781409436256 (hbk)
020 ▼a 9781315550183 (ebk)
035 ▼a (KERIS)REF000018196564
040 ▼a DLC ▼b eng ▼e rda ▼c DLC ▼d 211009
043 ▼a n-us--- ▼a u-au---
050 0 0 ▼a JF1351 ▼b .J89 2017
082 0 0 ▼a 352.3/67 ▼2 23
084 ▼a 352.367 ▼2 DDCK
090 ▼a 352.367 ▼b J95t
100 1 ▼a Junginger, Sabine.
245 1 0 ▼a Transforming public services by design : ▼b re-orienting policies, organizations, and services around people / ▼c Sabine Junginger.
260 ▼a Abingdon, Oxon ; ▼a New York, NY : ▼b Routledge, ▼c c2017.
300 ▼a viii, 187 p. : ▼b ill. ; ▼c 26 cm.
504 ▼a Includes bibliographical references and index.
610 1 0 ▼a United States. ▼b Internal Revenue Service.
610 2 0 ▼a United States Postal Service.
610 2 0 ▼a Australian Taxation Office.
650 0 ▼a Administrative agencies ▼x Management.
650 0 ▼a Organizational change.
650 0 ▼a Bureaucracy.
945 ▼a KLPA

Holdings Information

No. Location Call Number Accession No. Availability Due Date Make a Reservation Service
No. 1 Location Main Library/Western Books/ Call Number 352.367 J95t Accession No. 111768676 Availability Available Due Date Make a Reservation Service B M

Contents information

Table of Contents

CONTENTS

List of Figures

Preface

Acknowledgements

Abbreviations

 

Section and Chapter titles

SECTION I

Re-Orienting Public Services, Organizations and Policies Around People

Chapter 1: Design and Transformation as a Problem for the Public Sector

Chapter 2: Design Foundations for Transforming Services, Organizations
and Policies around People

Chapter 3: New Approaches to Policy Design

Chapter 4: Services as Key to Effective Government

Chapter 5: Organizational Design Practices

SECTION II

Three Examples of Transforming Public Services to Re-Orient Government Around People

Example 1: The USPS Domestic Mail Manual Transformation Project
Chapter 6:
How it began: Project Background and Introduction

Chapter 7: Preparing the Ground: Project Phase I

Chapter 8: The Organizational Dimension: Project Phase II

Chapter 9: Completing the Transformation: Project Phase III

Example 2: The US IRS Tax Simplification Project
Chapter 10:
The Project from Start to Finish

Example 3: Australian Tax Office Integrated Tax Design Project
Chapter 11:
Background, Project Phases and Outcomes

Chapter 10: An Expanding Discourse and Practice of Design in the Public Sector

Bibliography/references

Appendices

Index


Information Provided By: : Aladin

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