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Beyond BPR in public administration : institutional transformation in an information age

Beyond BPR in public administration : institutional transformation in an information age (1회 대출)

자료유형
단행본
개인저자
Taylor, J. A. Snellen, I. Th. M. Zuurmond, A. (Arre)
서명 / 저자사항
Beyond BPR in public administration : institutional transformation in an information age / ed. by J.A. Taylor, I.Th.M. Snellen and A. Zuurmond.
발행사항
Amsterdam ;   Washington, DC :   IOS Press,   c1997.  
형태사항
xi, 258 p. : ill. ; 25 cm.
총서사항
Informatization developments and the public sector ;5
ISBN
9051993099 4274901386
서지주기
Includes bibliographical references (p. [225]-240) and indexes.
일반주제명
Organizational change. Reengineering (Management) Administrative agencies -- Reorganization. Public administration.
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001 000045761481
005 20130815154911
008 130814s1997 ne a b 001 0 eng
010 ▼a 97071415
020 ▼a 9051993099
020 ▼a 4274901386
035 ▼a (KERIS)REF000006382105
040 ▼a AZS ▼c AZS ▼d OHX ▼d DLC ▼d 211009
050 0 0 ▼a JF1525.O73 ▼b B45 1997
082 0 0 ▼a 352.3/67 ▼2 23
084 ▼a 352.367 ▼2 DDCK
090 ▼a 352.367 ▼b B573
245 0 0 ▼a Beyond BPR in public administration : ▼b institutional transformation in an information age / ▼c ed. by J.A. Taylor, I.Th.M. Snellen and A. Zuurmond.
260 ▼a Amsterdam ; ▼a Washington, DC : ▼b IOS Press, ▼c c1997.
300 ▼a xi, 258 p. : ▼b ill. ; ▼c 25 cm.
490 1 ▼a Informatization developments and the public sector ; ▼v 5
504 ▼a Includes bibliographical references (p. [225]-240) and indexes.
650 0 ▼a Organizational change.
650 0 ▼a Reengineering (Management)
650 0 ▼a Administrative agencies ▼x Reorganization.
650 0 ▼a Public administration.
700 1 ▼a Taylor, J. A.
700 1 ▼a Snellen, I. Th. M.
700 1 ▼a Zuurmond, A. ▼q (Arre)
830 0 ▼a Informatization developments and the public sector ; ▼v 5.
945 ▼a KLPA

소장정보

No. 소장처 청구기호 등록번호 도서상태 반납예정일 예약 서비스
No. 1 소장처 중앙도서관/서고6층/ 청구기호 352.367 B573 등록번호 111700493 도서상태 대출가능 반납예정일 예약 서비스 B M

컨텐츠정보

목차


CONTENTS

CHAPTER 1 Public Administration in an Era of Transformation : Valuing Change, Changing Values / J. A. Taylor ; I. Th. M. Snellen ; A. Zuurmond 

 1. Introduction = 1

 2. Valuing Change : Changing Values = 3

 3. Checking and Balancing : Constitutional Values in Administration = 5

 4. Common Good through Common Infrastructure = 8

 5. Democratic Values in Information Age Public Administration = 11

 6. Conclusions = 13

CHAPTER 2 Business Process Redesign and Public Administration : A Perfect March? / M. Thaens ; V.J.J.M. Bekkers ; H.P.M. van Duivenboden 

 1. Introduction = 15

 2. The Reorganization of the Dutch Tax Department : a Description = 16

 3. Business Process Redesign : Characteristics and Assumptions = 19

 4. Normative and Legal Assumptions regarding the Structure and Functioning of Dutch Public Administration = 24

  4.1. Introduction = 24

  4.2. Normative Assumptions = 24

  4.3. Implications for BPR = 25

 5. A Typology of Policy Processes = 28

  5.1. Introduction = 28

  5.2. The Sequential Policy Organization = 29

  5.3. The Interdependent or Network Policy Organization = 29

  5.4. BPR and the Redesign of Policy Organizations a Confrontation = 30

  5.5. Conclusions = 32

 6. Reflections on BPR and the Case of the Dutch Tax Department = 33

 7. Business Process Redesign and Public Administration : A Perfect Match = 34

CHAPTER 3 Transformation by Stealth : The Case of the UK Criminal Justice System / Chr. Bellamy ; J.A. Taylor 

 1. Introduction = 37

 2. Developing Information Systems in the DJS = 39

 3. Theoretical Background : the Changing Nature of Public Administration = 40

 4. The Information Polity = 41

 5. The Institutional Structure of the DJS = 43

 6. Information Domains and Information Politics in the CJS = 45

 7. Triple CCCJS : Breaking Down Information Domains? = 47

 8. Towards an 'Information Policy? = 50

 9. Continuity and Change in the CJS = 51

CHAPTER 4 Community Information Systems and Process Reengineering : Evidence from a Case Study / I. Horrocks

 1. Introduction = 55

 2. Citizen Information Systems (CIS) = 57

 3. The XCC CIS Project = 58

 4. XCC's CIS and Reengineering = 59

  4.1 Level of Change : Radical = 60

  4.2 Starting point : Clean Slate = 60

  4.3 Frequency of Change : One-Time = 61

  4.4 Time Required : Long = 61

  4.5 Participation : Top-Down = 61

  4.6 Typical Scope : Groad = 62

  4.7 Risk : High = 62

  4.8 Primary Enabler : Information Technology = 63

  4.9 Human Resources : Teams = 64

  4.10 Type of Change : Structural / Cultural = 64

  4.11 Processes and Information = 65

  4.12 Vision = 65

 5. Evaluation-XCC's CIS as Reengineering = 66

 6. Evaluation-Barriers, Inhibitors and Issues = 67

 7. Conclusion = 69

CHAPTER 5 Organizational Transformation and the Commodification of Spatial Data : A Case study of the National Mapping Agency of Great Britain / P. Pollard

 1. Introduction = 71

 2. History of the OS = 72

 3. From Automationg to Informating = 73

 4. A National Policy for the Coordination of Spatial Data = 77

 5. Executive Agency Status = 77

 6. A Vision for Change = 78

 7. The Process of Organizational Change = 80

 8. Improved Productivity and a Changeing Culture = 82

 9. Changing External Relationships = 84

 10. The Implications of Commodifications for NPM = 86

 11. Conclusions = 87

CHAPTER 6 Business Process Reengineering in Public Administration : Where to start? / M. Vintar

 1. Introduction = 89

 2. Informatization, Reengineering and BPR in Public Administration = 91

 3. BPR and Public Administration = 93

 4. Implementation of BPR on Different Levels in Public Administration = 94

  4.1 Reengineering of Public Agencies on the Macro Level = 94

  4.2 Reengineering of Public Agencies on the Micro Level = 95

 5. Electronic Documents as a Driving Force for BPR = 98

 6. BPR based on the Implementation of Electronic Documents ; Case study of Local Governments in Slovenia = 100

 7. Conclusions = 101

CHAPTER 7 In Pursuit of the Reengineering Agenda : Research Evidence from U.K. Public Services / L.P. Willcocks ; W.L. Currie ; S. Jackson

 1. Introduction = 103

 2. BPR and the Public Sector Context : Previous Research = 104

  2.1 Approaches = 104

  2.2 Difficulties Experienced = 105

  2.3 Risk and IT in Public sector Contexts = 106

 3. Research Approach = 107

  3.1 Case 1 : Reengineering and the SDU Concept = 109

   3.1.1 Contex = 109

   3.1.2 Process Reengineering and the SDU Concept = 110

   3.1.3 Extended Implimentation 1992-5 = 111

 4. Case 2 : Postal Services : Reengineering the Purchasing and Supply Chain = 112

  4.1 Context = 112

  4.2 The Supply Chain Review = 114

  4.3 Getting Started : Phase Ⅱ November 1993 = 115

  4.4 making Progress Of Sorts : February-July 1994 = 117

  4.5 Subsequent Developments 1994-1996 = 118

 5. Case 3. Reengineering Postal Services Revisited : Warehousing = 119

  5.1 Context = 119

  5.2 BPR Developments and Reviews : December 1994-April 1995 = 120

  5.3 Further Implementation 1995-1996 = 121

 6. Case Analysis = 122

  6.1 Five Factor Analysis = 122

   6.1.1 John Radcliffe Hospital = 125

   6.1.2 The Post Office Supply Chain Review = 125

   6.1.3 The Post Office ; Warehousing and WINWIN = 126

  6.2 Risk in Major BPR Projects = 127

  6.3 BPR and The Technological Imperative = 128

  6.4 Human, Cultural and Political Issues = 129

  6.5 The Public Sector Context = 130

 7. Conclusion : Beyond Radical Engineering? = 130

CHAPTER 8 Reengineering administration : The Case of the Flemish Department of Education / J.L. van Belle

 1. Introduction : the Context of the Case and the Objectives = 133

 2. The Old Organization = 136

  2.1 The Problems = 137

   2.1.1 Strong Specialization as a Result of a Complex Lagal Context = 137

   2.1.2 Heterogeneous Organization = 138

   2.1.3 Lack of IT Support = 138

   2.1.4 Archipelago (or Island) Culture = 139

  2.2 Change Management History = 140

 3. The Reengineering Effort = 141

  3.1 The Great Move = 141

  3.2 Movers and Shakers = 143

  3.3 The New School Interface and the IT Effort = 144

 4. Change Management Considerations = 145

  4.1 Don't Waste Energy on Talking to Friends, but Get your Opponents involved Fight from the Start = 145

  4.2 Get your Clients Involved Too = 145

  4.3 Reduce the Work Load to Facilitate the Transition = 146

   4.3.1 Outsourcing Part of the Load = 146

   4.3.2 Simplifying the Legal Context = 146

  4.4 If you have to Relocate People, Try to Respect their Preferences, even of you are in a Hurry = 146

 5. The Effectiveness of the Organizational Overhaul = 147

 6. Conclusions = 148

  6.1 Change : Top-Down of Bottom-Up? = 149

  6.2 Human Resources Management : a Critical Management Issue for the Public Sector = 149

CHAPTER 9 Business Process Feengineering in the Public Sector : Opportunities and Risks / K. Lenk

 1. Fashion and Rhetoric = 151

 2. The Enabling Role of IT = 153

  2.1 Organization of Information-intensive Work = 153

  2.2 An Example = 154

 3. The Main Characteristics of BPR = 155

  3.1 Radical Thinking : the 'Clean slate' Approach = 155

  3.2 BPR as Process Organization : from Industrial Engineering towards Engineering of Informational work = 156

 4. Risks = 157

  4.1 Top-Down Design = 157

  4.2 'Crispifying' the Organization = 158

  4.3 BPR leads to Underrating Data Repositories and Organizational Knowledge Assets = 159

  4.4 Institutions in Danger : Will the Structural Foundations of Meaningful Interaction become Weaker? = 160

 5. Special Problems of Process Reorganization in the Public Sector = 161

  5.1 The Continuing Need for Hierarchical Structures of Accountability = 161

  5.2 Delimiting Processes in the Public Sector

 6. Critical Success Factors BPR in Public Sector

CHAPTER 10 Reengineering UK Local Government : Opportunities and Prospects / Pratcbett

 1. Introduction = 165

 2. A Unique Opportunity for Reengineering? = 168

  2.1. The Normative Case for Reengineering = 169

  2.2. The Empirical Case for Reengineering = 174

   2.2.1. The End of a Major Review of Local Government Structure = 174

   2.2.2. An Acceptance of Local Governance and the Enabling Concept = 176

   2.2.3. An Increasing Awareness of a Crisis in Local Democracy = 177

 3. The Suitability of Reengineering for Local Government = 178

  3.1. At what Level is Reengineering Appropriate? = 178

  3.2. How Radical Should Change Be? = 179

  3.3. Which Processes Should be Subject to Reengineering? = 180

  3.4. How Dependent Should Change Be Upon ICTs? = 181

  3.5. How Important are Change in Political Relationships? = 182

 4. The Potential for Reengineering Local Government = 183

 5. Conclusion = 186

CHAPTER 11 The Danish National ICT-Strategy : Transformative Consequences for Public Administration in the Information Society / Cbr.S.Friis

 1. Introduction = 189

 2. The Information Society Metaphor = 190

  2.1. European Thinking on the Information Society = 191

  2.2. Peflections on the European IS visions = 192

  2.3. A U.S Comparison = 192

  2.4. Public Administration Providers : Users or Regulators? = 193

 3. The Danish National ICT-Strategy = 194

 4. The Role of Danish Public Administration in the Strategy = 194

  4.1. Public Administration as an Advanced ICT-User = 195

  4.2. The Provision of NEW and Better Services = 196

  4.3. Guaranteeing Danish Values = 197

 5. Initiatives taken = 199

  5.1. Initiatives Regarding Roles 1 and 2 = 199

  5.2. Value Oriented Initiatives = 200

 6. National ICT-strategies in the Age of Cyberspace = 201

 7. Conclusion = 203

CHAPTER 12 Form Bureaucracy to Infocracy : Towards Management through Information Architecture / A.Zuurmond ; I.Tb.M. Snellen

 1. Introduction = 205

 2. Beyond Rhetoric and Ideology = 206

 3. Our Initial Conceptual Model, Relating Organization and Information = 209

  3.1. Organizational Structure : Four Types = 209

  3.2. Informational Architecture : Four Types = 209

  3.3. Power, Chlture and Environment as Mediating Factors = 210

   3.3.1. Power = 210

   3.3.2. Perspective = 211

   3.3.3. Tasks to be Performed = 211

   3.3.4. Congruence Fit = 211

 4. Analysis of the Empirical Research = 212

 5. BPR still within Paradigm of Bureaucratic Theory = 214

 6. Fundamental Changes in IT-Architecture = 216

  6.1. Knowledge Expropriation = 218

  6.2. Knowledge Unification = 218

  6.3. Knowledge Harmonization = 218

  6.4. Knowledge Authentication = 218

 7. A True Paradigmatic Shift = 220

 8. Implications for Management = 221

 9. Conclusions = 223

Bibliography = 225

Index of Items = 241

Index of Persons = 244

Information about Authors = 255



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