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Usability in government systems : user experience design for citizens and public servants

Usability in government systems : user experience design for citizens and public servants

자료유형
단행본
개인저자
Buie, Elizabeth. Murray, Dianne.
서명 / 저자사항
Usability in government systems : user experience design for citizens and public servants / Elizabeth Buie, Dianne Murray.
발행사항
Burlington :   Elsevier Science,   2012.  
형태사항
xxxvii, 407 p. : ill. ; 24 cm.
ISBN
9780123910639 (electronic bk.) 0123910633 (electronic bk.) 9780123910653 (electronic bk.) 012391065X (electronic bk.)
요약
As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and.
일반주기
Have You Allocated the Tasks Appropriately?  
Includes index.  
내용주기
Front Cover; Usablity in Government Systems User Experience Design for Citizens and Public Servants; Copyright; Dedication; Contents; Foreword; Reference; Preface; Editors' Biographies; Elizabeth Buie; Dianne Murray; Contributors' Biographies; Rahel Anne Bailie; Nigel Bevan; George Buchanan; Raven Chai; Torkil Clemmensen; Angus Doulton; Laura L. Downey; Cathy Dudek; Jonathan Earthy; Kathy E. Gill; Jan Gulliksen; Caroline Jarrett; Chris Johnson; Timo Jokela; Dinesh Katre; Susan Kleimann; Jonathan Lazar; Gitte Lindgaard; Mark T. Maybury; Jess McMullin; Patrick J. Noonan; Philippe Palanque.
일반주제명
User-centered system design. COMPUTERS / Software Development & Engineering / Systems Analysis & Design
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020 ▼a 9780123910653 (electronic bk.)
020 ▼a 012391065X (electronic bk.)
035 ▼a (OCoLC)794328699
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100 1 ▼a Buie, Elizabeth.
245 1 0 ▼a Usability in government systems : ▼b user experience design for citizens and public servants / ▼c Elizabeth Buie, Dianne Murray.
260 ▼a Burlington : ▼b Elsevier Science, ▼c 2012.
300 ▼a xxxvii, 407 p. : ▼b ill. ; ▼c 24 cm.
500 ▼a Have You Allocated the Tasks Appropriately?
500 ▼a Includes index.
505 0 ▼a Front Cover; Usablity in Government Systems User Experience Design for Citizens and Public Servants; Copyright; Dedication; Contents; Foreword; Reference; Preface; Editors' Biographies; Elizabeth Buie; Dianne Murray; Contributors' Biographies; Rahel Anne Bailie; Nigel Bevan; George Buchanan; Raven Chai; Torkil Clemmensen; Angus Doulton; Laura L. Downey; Cathy Dudek; Jonathan Earthy; Kathy E. Gill; Jan Gulliksen; Caroline Jarrett; Chris Johnson; Timo Jokela; Dinesh Katre; Susan Kleimann; Jonathan Lazar; Gitte Lindgaard; Mark T. Maybury; Jess McMullin; Patrick J. Noonan; Philippe Palanque.
505 8 ▼a Monica PalmiraniWhitney Quesenbery; Janice (Ginny) Redish; Karen Renaud; Sylvia Rosales; Neil Sandford; Brian Sherwood Jones; Brian Stanton; Milica Stojmenovic; Livia Sumegi; Alistair Sutcliffe; Daniel Szuc; Mary Frances Theofanos; Bruce Tsuji; Fabio Vitali; Kate Walser; Brian Wentz; Marco Winckler; Josephine Wong; Acknowledgments; Introduction; Why We Wrote This Book; The Audience; References; Chapter 1: A Brief History of User Experience in Government Systems; Introduction; Origins of UX; UX in Government Systems; 1950-1970s: the early years; 1980s: the transition years.
505 8 ▼a 1990s: the growth years2000 to present: the partnership years; Summary; References; Section I: Public-Facing Systems; Chapter 2: Usability of Public Web Sites; Introduction; Importance of usability to external audiences; Current state of government web site use; Case Studies; Obtaining a motorcycle endorsement; State of Illinois; State of Utah; State of New South Wales; Pay for a parking or red-light ticket; Interacting with government; Success Factors; Summary; References; Further reading; Chapter 3: Usability and Government 2.0; Introduction; Key Considerations; Diversity and access.
505 8 ▼a Use personas and top tasks to anticipate hurdles to Gov 2.0's successWhen possible, include citizens in the planning stages; If you cannot talk directly to users, talk with people who know them; Use all available channels to engage citizens, not just Web-centric channels; Awareness and trust; Make it easy to remember and find; Identify your agency and any other organizations involved; Set expectations; Share outcomes; Tools, context, and instructions; Include a clear call to action; Provide context and clarify purpose.
505 8 ▼a Ask specialists to create reasonable instructions that users with some basic knowledge of a tool can useInclude links to tools that people may need; Considerations for public servants; Storyboard the entire interaction; Interview or shadow public servants to understand their workflow; Gov 2.0 as a Relationship; Success Factors; Summary; References; Further reading; Chapter 4: UX of Transactions; Introduction; Key Considerations; Who is the user in a business?; Who is the user as a citizen?; General Considerations for all Transactions; The structure of the transaction: relationship.
520 ▼a As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and.
650 0 ▼a User-centered system design.
650 7 ▼a COMPUTERS / Software Development & Engineering / Systems Analysis & Design ▼2 bisacsh
700 1 ▼a Murray, Dianne.

소장정보

No. 소장처 청구기호 등록번호 도서상태 반납예정일 예약 서비스
No. 1 소장처 세종학술정보원/과학기술실/ 청구기호 004.21 B932u 등록번호 151310922 도서상태 대출가능 반납예정일 예약 서비스 C

컨텐츠정보

저자소개

Elizabeth Buie(엮은이)

Dianne Murray(엮은이)

정보제공 : Aladin

목차

Introduction

Chapter 1: A Brief History of User Experience in Government Systems

PART I: Public-facing Systems

Introduction

Chapter 2: Usability of Public Web Sites

Chapter 3: Usability and Government 2.0

Chapter 4: UX of Transactions

Chapter 5: Privacy and the Citizen

PART II: Internal Systems

Introduction

Chapter 6: Usability in Defense Systems

Chapter 7: Emergency Response in Simulated Terrorist Attacks

Chapter 8: National Critical Infrastructures

Chapter 9: Legislative Drafting Systems

PART III: UX Issues Common to Both Public and Internal Systems

Introduction

Chapter 10: Content Strategy

Chapter 11: Plain Language in Government

Chapter 12: Ensuring Accessibility for People with Disabilities

Chapter 13: Mobile Access

Chapter 14: User Issues in Security

Chapter 15: Usability of Biometric Systems

PART IV: Procurement and Development

Introduction

Chapter 16: Getting UX into the Contract

Chapter 17: ISO Standards for User-Centered Design and the Specification of Usability

Chapter 18: User-centered Requirements Definition

Chapter 19: Models as Representations for Supporting the

Development of e-Procedures

Chapter 20: Evaluation in Government Environments

Chapter 21: Adapting e-Gov Usability Evaluation to Cultural Contexts

PART V: Wider Considerations

Introduction

Chapter 22: Design for Policymaking

Chapter 23: Service Design and Channel Shifting

Chapter 24: UX and e-Democracy in Asia

Closing Thoughts

Resources, Glossary & Acronyms


정보제공 : Aladin

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