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Organizational assessment and improvement in the public sector

Organizational assessment and improvement in the public sector

자료유형
단행본
개인저자
Immordino, Kathleen M.
서명 / 저자사항
Organizational assessment and improvement in the public sector / Kathleen M. Immordino.
발행사항
Boca Raton :   CRC Press,   c2010.  
형태사항
xxiii, 228 p. : ill. ; 25 cm.
총서사항
Book series on public administration & public policy
ISBN
9781420084207 (hardcover : alk. paper)
서지주기
Includes bibliographical references and index.
일반주제명
Organizational effectiveness -- United States -- Evaluation. Administrative agencies -- United States -- Management -- Evaluation.
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001 000045642302
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008 090709s2010 flua b 001 0 eng c
020 ▼a 9781420084207 (hardcover : alk. paper)
035 ▼a (KERIS)BIB000012165873
040 ▼a 211044 ▼c 211044 ▼d 211044 ▼d 244002
082 0 0 ▼a 352.3/5 ▼2 22
084 ▼a 352.35 ▼2 DDCK
090 ▼a 352.35 ▼b I33o
100 1 ▼a Immordino, Kathleen M.
245 1 0 ▼a Organizational assessment and improvement in the public sector / ▼c Kathleen M. Immordino.
260 ▼a Boca Raton : ▼b CRC Press, ▼c c2010.
300 ▼a xxiii, 228 p. : ▼b ill. ; ▼c 25 cm.
490 0 ▼a Book series on public administration & public policy
504 ▼a Includes bibliographical references and index.
650 0 ▼a Organizational effectiveness ▼z United States ▼x Evaluation.
650 0 ▼a Administrative agencies ▼z United States ▼x Management ▼x Evaluation.
830 0 ▼a Public administration and public policy.

소장정보

No. 소장처 청구기호 등록번호 도서상태 반납예정일 예약 서비스
No. 1 소장처 세종학술정보원/사회과학실/ 청구기호 352.35 I33o 등록번호 151298614 도서상태 대출가능 반납예정일 예약 서비스 C

컨텐츠정보

목차

Organizational Assessment and the Public Sector The Demand for Effectiveness and Efficiency Organizational Assessment Assessment and Organizational Development Challenges in Public Sector Assessment and Improvement Opportunities in Public Sector Assessment Summary Notes Assessment as a Communication Process Communication Processes in Self-Assessment Summary Notes Applying Assessment Practices in the Public Sector Current State of Assessment in Government and How It Has Developed over Time Structured Self-Assessment Models Adapting Existing Assessment Processes for the Public Sector Assessment Summary Notes The Public Sector Assessment and Improvement Model Structure The Human Factor Group: Interpersonal and Communication Competence The Operational Factors: Enabling the Work of the Organization Dashboards Assessment: Applying the Information Learned Notes Implementing a Self-Assessment Program Step 1: Preparing for an Assessment Step 2: Conducting the Assessment Process Step 3: Following Through on Outcomes Summary Notes Assessment, Improvement, and the Process of Organizational Change Change Efforts in the Public Sector Identifying Barriers to Change The Process of Organizational Change Understanding the Scope of Change Organizational Learning and Personal Learning: Creating an Internal Case for Change Creating an External Case for Change: Constituent Involvement Summary Notes Case Studies and Best Practices in Assessing Public Sector Organizations Case Studies Summary Notes The Future of Assessment The Need to Identify and Disseminate Best Practices in Government Assessment The Need for Continued Adaptation of Assessment Models Identifying Tools that Facilitate Assessment Processes Finding New Ways to Encourage Governments to Participate and to Engage Their Staff Increased Recognition of the Role of Constituents in Assessment Linking Assessment Processes to Strategic Planning and Budgeting Finding Ways to Sustain a Culture of Assessment that Do Not Rely on a Single Champion Conclusion Bibliography Glossary Appendix A: The Public Sector Assessment and Improvement Model Appendix B: The Public Sector Assessment and Improvement Model?Short Form Appendix C: Exercises Appendix D: Tools for Organizational Change Efforts


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