CONTENTS
1 Creating Value through Collaboration = 1
A New Optimism = 4
Craftsmanship Theory = 6
The Pluralism Problem = 11
Reorganizing Versus Collaborating = 15
Summary = 17
2 Craftsmanship Theory = 19
Capacity as the Dependent Variable = 19
Previous Theories = 23
Explaining Success and Failure = 29
Qualities Analysis and Explanation of Variation = 45
Summary = 49
Appendix : Some Generic Opportunities in Policy Design and Management = 50
3 Mathods and Cases = 52
Choosing the Cases = 53
Collecting Data : Informants' Reports = 54
Strategies for Conceptualization = 55
Rating ICC "Success" and Other Attributes = 58
School-Linked Services = 63
Children, Family, and Youth Services = 66
Community Organizing = 78
Welfare to Work = 82
Antitobacco Education (Medium) = 87
Preventing Fires (High) = 88
Regulation = 92
Natural Resources and Ecosystems management = 100
Military Base Closure and Reuse = 107
Summary = 113
4 The Operating System = 115
Flexibility = 116
Motivating Lower-Level Staff = 126
Mutual Intelligibility and Trust = 130
Accountability and Quality = 144
Money and Quality = 151
Summary = 161
5 How an Interagency Collaborative Acquires Resources = 163
The Variety of Protectionist Purposes = 164
Countervailing Purposes = 184
Summary = 197
6 How an Interagency Collaborative Steers a Course = 199
Steering Well = 199
Smart Practices in the Design of Steering Processes = 210
Summary = 230
7 The Culture of Joint Problem Solving = 232
Pragmatism and the Culture of Bureaucracy = 232
Negotiating = 238
Structural and Dynamic Aspects of the Negotiation Process = 245
Developing Trust = 252
Summary = 268
8 Developmental Dynamics = 269
Platforming = 271
Momentum = 276
How the Development Process Can Be Disrupted = 293
Summary = 304
9 Craftsmanship Theory Applied and Appreciated = 306
Building Interagency Collaborative Capacity = 306
Lead Poisoning Revisited = 310
The Craftsmanship Conceptual Framework = 319
References = 325
Index = 335
