| 000 | 01196camuu2200337 a 4500 | |
| 001 | 000045564147 | |
| 005 | 20091207155458 | |
| 008 | 980122s1998 enka b 001 0 eng | |
| 010 | ▼a 98011200 //r98 | |
| 020 | ▼a 3540199306 (pbk. : alk. paper) | |
| 020 | ▼a 9783540199304 (pbk. : alk. paper) | |
| 035 | ▼a (KERIS)REF000004637115 | |
| 035 | ▼a (OCoLC)ocn38295233 | |
| 035 | ▼a (OCoLC)38295233 | |
| 040 | ▼a DLC ▼c DLC ▼d DLC ▼d 211009 | |
| 050 | 0 0 | ▼a HF5548.32 ▼b .C474 1998 |
| 082 | 0 0 | ▼a 658.8/00285/4678 ▼2 21 |
| 082 | 0 4 | ▼a 658.8/72 ▼2 22 |
| 090 | ▼a 658.872 ▼b C524e | |
| 100 | 1 | ▼a Chesher, Michael , ▼d 1942-. |
| 245 | 1 0 | ▼a Electronic commerce and business communications / ▼c Michael Chesher and Rukesh Kaura. |
| 260 | ▼a London ; ▼a New York : ▼b Springer , ▼c c1998. | |
| 300 | ▼a xiv, 274 p. : ▼b ill. ; ▼c 24 cm. | |
| 490 | 1 | ▼a Practitioner series |
| 504 | ▼a Includes bibliographical references (p. 251-253) and index. | |
| 650 | 0 | ▼a Electronic commerce. |
| 650 | 0 | ▼a Business communication ▼x Computer networks. |
| 700 | 1 | ▼a Kaura, Rukesh , ▼d 1971- |
| 830 | 0 | ▼a Practitioner series (Springer-Verlag) |
| 945 | ▼a KINS |
Holdings Information
| No. | Location | Call Number | Accession No. | Availability | Due Date | Make a Reservation | Service |
|---|---|---|---|---|---|---|---|
| No. 1 | Location Science & Engineering Library/Sci-Info(Stacks2)/ | Call Number 658.872 C524e | Accession No. 121187182 | Availability Available | Due Date | Make a Reservation | Service |
Contents information
Table of Contents
A.- 1. Business Context.- Three Introductory Scenarios.- Purchasing a Gif.- Sending Minutes of a Meetin.- Small Business Use.- People and Information Technology.- The Business Manager.- Competition.- Case Study - Wincanton Logistics.- Speed/Time to Market.- Example - Financial Services.- Example - Fashion Industry.- Example - Office Supplies.- Quality.- Customer Service.- Example - Domestic Insurance.- Example - Automotive After-market.- Business Productivity Improvements.- 2. Organizational/Cultural Changes.- From Downsizing to Rightsizing.- Business Process Re-engineering.- What is BPR?.- Cultural Change.- IT and Empowerment.- Where BPR Fails.- BPR In Europe.- Buzzword or Strategy.- 3. Information Society and Technology Impact.- Background.- Efficiency Improvements.- Example - Hawker Siddeley Aviation.- Personal Effectiveness.- Competitive Edge.- Example - AA Sabre System.- Example - American Hospital Supply Company.- Example - Benetton.- Example - DHL.- New Generation.- Information Society.- European Initiatives.- US Initiatives and the Internet.- Initiatives in the Far East.- Internet Shaping IT Strategies.- Information Technology Trends.- End User Computing.- Distributed Computing.- Networking.- Multimedia and the Web.- Change and Information Technology.- 4. Electronic Commerce Evolution.- Example - Retail Banking.- Birth of Electronic Commerce.- Messaging Technology.- Electronic Mail (E-mail).- Example - GE.- Electronic Data Interchange (EDI).- Case Study - Henkel.- Application Messaging (AM).- Case Study - The Stationary Office.- Characteristics of Electronic Commerce.- Electronic Commerce from an IT perspective.- Teleworking.- Outsourcing of IT Functions.- Internet - Removing the Barriers.- Convergence Between Domestic and Business Usage.- Values Added Network Services.- Internet Service Providers.- World Wide Web Creating Marketspaces.- B.- 5. Traditional Business Communications.- Working with Information.- Media Choices.- Historical perspective.- Factors Impacting Media Choices.- Patterns of Business Communications.- Post.- Telex.- Telephone.- Voicemail.- Facsimile.- Corporate Messaging in Evolution.- 6. Introduction to Electronic Commerce.- Background.- Electronic Mail for People (E-mail).- The Standards Issue.- Electronic Mail to Telex, FAX and Postal Delivery.- Universal Mailbox.- Electronic Mail Enabled Applications.- Electronic Data Interchange for Computer Applications.- Benefits of EDI.- Differing Characteristics of EDI.- EDI Standards.- Transmitting EDI Messages.- Application Messaging and CORBA.- Information Management (Notes, Exchange & Web).- Directory Services.- Organizational Considerations.- 7. Internet Dominance of Electronic Commerce.- What is the Internet.- Overview of Internet Technologies.- Intranets and Extranets.- Various Examples.- Case Study - BT.- Case Study - Tyson Food.- Internet Commerce Evolution.- Electronic Marketplaces and the Web.- Basic Model.- Business to Consumer (e-commerce).- Case Study - Slate.- Business to Business (E-commerce).- Case Study - GE Lighting.- EDI over the Internet.- EDI Web Forms.- Security.- 8. Business Strategies for Electronic Commerce.- Extended Enterprise.- Strategic Management & Information Technology.- Information Systems Development Framework.- Macro Planning.- Micro Planning.- Information Analysis.- System Development Process.- Approaches to the Integration of Business and IT Strategies.- Integration Summary.- Electronic Commerce Strategy Development.- Business Driven.- Customer Focus.- The Extended Organization.- Remaining Flexible.- Integration.- Information and Knowledge.- Key Supporting IT Strategies.- Thick Architecture.- Application Software Packages.- Networking.- Electronic Messaging.- Desktop Strategy.- Secutity.- Key Supporting IT Strategies Summary.- C.- 9. Open Systems.- Worldwide Problem.- Why Use Standards?.- What are Standards?.- De Jure Standards Makers.- Internet Standards Process.- What are Open Systems?.- Operating Systems.- UNIX Sta
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