I hear what you say, but what are you telling me? : the strategic use of nonverbal communication in mediation 1st ed
| 000 | 01055camuu22003134a 4500 | |
| 001 | 000045472407 | |
| 005 | 20080922103050 | |
| 008 | 010518s2001 cau b 001 0 eng | |
| 010 | ▼a 2001003015 | |
| 020 | ▼a 0787957097 (alk. paper) | |
| 020 | ▼a 9780787957094 (alk. paper) | |
| 035 | ▼a (KERIS)REF000006730161 | |
| 040 | ▼a DLC ▼c DLC ▼d DLC ▼d 211009 | |
| 042 | ▼a pcc | |
| 050 | 0 0 | ▼a BF637.N66 ▼b M34 2001 |
| 082 | 0 0 | ▼a 153.6/9 ▼2 22 |
| 090 | ▼a 153.69 ▼b M183i | |
| 100 | 1 | ▼a Madonik, Barbara G. |
| 245 | 1 0 | ▼a I hear what you say, but what are you telling me? : ▼b the strategic use of nonverbal communication in mediation / ▼c Barbara G. Madonik. |
| 250 | ▼a 1st ed. | |
| 260 | ▼a San Francisco, CA : ▼b Jossey-Bass , ▼c c2001. | |
| 300 | ▼a xxix, 287 p. ; ▼c 24 cm. | |
| 504 | ▼a Includes bibliographical references (p. 267-273) and index. | |
| 650 | 0 | ▼a Body language. |
| 650 | 0 | ▼a Nonverbal communication. |
| 650 | 0 | ▼a Interpersonal communication. |
| 650 | 0 | ▼a Negotiation. |
| 945 | ▼a KINS |
Holdings Information
| No. | Location | Call Number | Accession No. | Availability | Due Date | Make a Reservation | Service |
|---|---|---|---|---|---|---|---|
| No. 1 | Location Main Library/Western Books/ | Call Number 153.69 M183i | Accession No. 111495160 | Availability Available | Due Date | Make a Reservation | Service |
Contents information
Table of Contents
Preface.
Acknowledgments.
Introduction.
Communication Realities.
A Blueprint for Nonverbal Strategies
Maximizing Your Results.
Part One: Essential Definitions and Practical Applications.
1. Essential Definitions-Terms and Tools.
Systems.
Cues.
Language.
Paralanguage.
Levels of Awareness.
Space.
Touch.
Time.
Objectics.
Symbolism.
2. Practical Applications-Representational Systems.
Eye Cues and Patterns.
Physical Cues and Patterns.
Language Cues and Patterns.
Paralanguage Cues and Patterns.
Deciding on a System.
3. Practical Applications-General Patterns and Techniques.
Understanding Messages in Patterns of Communication.
Identifying Individuals' Cues and Patterns.
Applying Nonverbal Techniques During Mediation.
Part Two: Seven Steps to Getting Results.
Step 1: Be Prepared.
Planning Ahead.
Having Useful Equipment On Hand.
Gathering Facts.
Step 2: Maximizing the Initial Telephone Contact.
Physical Factors In Telephone Communication.
Conversation Management.
Paralanguage Nuances.
Questioning.
Step 3: Managing the Environment.
Examining the Power Balance.
Providing for Safety.
Establishing Comfort.
Conveying Respect.
Step 4: Assessing the Parties.
Knowing Yourself.
Tracking the Big Picture.
Tracking Detailed Information.
Identifying Action Triggers.
Identifying Working Frameworks.
Step 5: Building Rapport.
Engaging the Parties.
Adjusting Your Responsiveness.
Changing Communication In the Room.
Configuring Productive Work Units.
Step 6: Triggering Action.
Coming Face-to-Face with the Real Issues.
Enabling the Parties to Build Momentum.
Dealing With Derailments.
Encouraging Physical Movement to Change Mental Positions.
Step 7: Bringing Closure.
Helping Parties Make Productive Decisions.
Presenting the Offer in a Compelling Way.
Guarding Against Buyer's Remorse.
Guiding the Parties To Craft the Final Agreement Jointly.
Helping Parties Leave the Conflict Behind.
Conclusion.
Appendix A: Taking Your Own Communication Inventory.
Appendix B: System Expressions.
Resources.
References.
About the Author.
Index.
Information Provided By: :
