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I hear what you say, but what are you telling me? : the strategic use of nonverbal communication in mediation 1st ed

I hear what you say, but what are you telling me? : the strategic use of nonverbal communication in mediation 1st ed (3회 대출)

자료유형
단행본
개인저자
Madonik, Barbara G.
서명 / 저자사항
I hear what you say, but what are you telling me? : the strategic use of nonverbal communication in mediation / Barbara G. Madonik.
판사항
1st ed.
발행사항
San Francisco, CA :   Jossey-Bass ,   c2001.  
형태사항
xxix, 287 p. ; 24 cm.
ISBN
0787957097 (alk. paper) 9780787957094 (alk. paper)
서지주기
Includes bibliographical references (p. 267-273) and index.
일반주제명
Body language. Nonverbal communication. Interpersonal communication. Negotiation.
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008 010518s2001 cau b 001 0 eng
010 ▼a 2001003015
020 ▼a 0787957097 (alk. paper)
020 ▼a 9780787957094 (alk. paper)
035 ▼a (KERIS)REF000006730161
040 ▼a DLC ▼c DLC ▼d DLC ▼d 211009
042 ▼a pcc
050 0 0 ▼a BF637.N66 ▼b M34 2001
082 0 0 ▼a 153.6/9 ▼2 22
090 ▼a 153.69 ▼b M183i
100 1 ▼a Madonik, Barbara G.
245 1 0 ▼a I hear what you say, but what are you telling me? : ▼b the strategic use of nonverbal communication in mediation / ▼c Barbara G. Madonik.
250 ▼a 1st ed.
260 ▼a San Francisco, CA : ▼b Jossey-Bass , ▼c c2001.
300 ▼a xxix, 287 p. ; ▼c 24 cm.
504 ▼a Includes bibliographical references (p. 267-273) and index.
650 0 ▼a Body language.
650 0 ▼a Nonverbal communication.
650 0 ▼a Interpersonal communication.
650 0 ▼a Negotiation.
945 ▼a KINS

소장정보

No. 소장처 청구기호 등록번호 도서상태 반납예정일 예약 서비스
No. 1 소장처 중앙도서관/서고6층/ 청구기호 153.69 M183i 등록번호 111495160 도서상태 대출가능 반납예정일 예약 서비스 B M

컨텐츠정보

목차

Preface.

Acknowledgments.

Introduction.

Communication Realities.

A Blueprint for Nonverbal Strategies

Maximizing Your Results.

Part One: Essential Definitions and Practical Applications.

1. Essential Definitions-Terms and Tools.

Systems.

Cues.

Language.

Paralanguage.

Levels of Awareness.

Space.

Touch.

Time.

Objectics.

Symbolism.

2. Practical Applications-Representational Systems.

Eye Cues and Patterns.

Physical Cues and Patterns.

Language Cues and Patterns.

Paralanguage Cues and Patterns.

Deciding on a System.

3. Practical Applications-General Patterns and Techniques.

Understanding Messages in Patterns of Communication.

Identifying Individuals' Cues and Patterns.

Applying Nonverbal Techniques During Mediation.

Part Two: Seven Steps to Getting Results.

Step 1: Be Prepared.

Planning Ahead.

Having Useful Equipment On Hand.

Gathering Facts.

Step 2: Maximizing the Initial Telephone Contact.

Physical Factors In Telephone Communication.

Conversation Management.

Paralanguage Nuances.

Questioning.

Step 3: Managing the Environment.

Examining the Power Balance.

Providing for Safety.

Establishing Comfort.

Conveying Respect.

Step 4: Assessing the Parties.

Knowing Yourself.

Tracking the Big Picture.

Tracking Detailed Information.

Identifying Action Triggers.

Identifying Working Frameworks.

Step 5: Building Rapport.

Engaging the Parties.

Adjusting Your Responsiveness.

Changing Communication In the Room.

Configuring Productive Work Units.

Step 6: Triggering Action.

Coming Face-to-Face with the Real Issues.

Enabling the Parties to Build Momentum.

Dealing With Derailments.

Encouraging Physical Movement to Change Mental Positions.

Step 7: Bringing Closure.

Helping Parties Make Productive Decisions.

Presenting the Offer in a Compelling Way.

Guarding Against Buyer's Remorse.

Guiding the Parties To Craft the Final Agreement Jointly.

Helping Parties Leave the Conflict Behind.

Conclusion.

Appendix A: Taking Your Own Communication Inventory.

Appendix B: System Expressions.

Resources.

References.

About the Author.

Index.


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