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Emotional labor : putting the service in public service

Emotional labor : putting the service in public service (Loan 8 times)

Material type
단행본
Personal Author
Guy, Mary E. (Mary Ellen) Newman, Meredith A. , 1949- Mastracci, Sharon H. , 1968-
Title Statement
Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
Publication, Distribution, etc
Armonk, N.Y. :   M.E. Sharpe ,   c2008.  
Physical Medium
xvi, 238 p. : ill. ; 24 cm.
ISBN
9780765621160 (cloth : alk. paper) 0765621169 (cloth : alk. paper)
Content Notes
Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
Bibliography, Etc. Note
Includes bibliographical references (p. 219-230) and index.
Subject Added Entry-Topical Term
Public service employment -- United States -- Psychological aspects. Social workers -- United States -- Attitudes.
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001 000045469516
005 20080911143348
008 070815s2008 nyua b 001 0 eng
010 ▼a 2007032403
020 ▼a 9780765621160 (cloth : alk. paper)
020 ▼a 0765621169 (cloth : alk. paper)
035 ▼a (KERIS)REF000013207973
040 ▼a DLC ▼c DLC ▼d YDXCP ▼d BAKER ▼d BTCTA ▼d C#P ▼d IXA ▼d DLC ▼d 211009
043 ▼a n-us---
050 0 0 ▼a HD5713.6.U54 ▼b G89 2008
082 0 0 ▼a 331.12/042 ▼2 22
090 ▼a 331.12042 ▼b G986e
100 1 ▼a Guy, Mary E. ▼q (Mary Ellen)
245 1 0 ▼a Emotional labor : ▼b putting the service in public service / ▼c Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
260 ▼a Armonk, N.Y. : ▼b M.E. Sharpe , ▼c c2008.
300 ▼a xvi, 238 p. : ▼b ill. ; ▼c 24 cm.
504 ▼a Includes bibliographical references (p. 219-230) and index.
505 0 ▼a Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
650 0 ▼a Public service employment ▼z United States ▼x Psychological aspects.
650 0 ▼a Social workers ▼z United States ▼x Attitudes.
700 1 ▼a Newman, Meredith A. , ▼d 1949-
700 1 ▼a Mastracci, Sharon H. , ▼d 1968-
945 ▼a KINS

Holdings Information

No. Location Call Number Accession No. Availability Due Date Make a Reservation Service
No. 1 Location Main Library/Western Books/ Call Number 331.12042 G986e Accession No. 111492820 Availability Available Due Date Make a Reservation Service B M
No. 2 Location Main Library/Western Books/ Call Number 331.12042 G986e Accession No. 111492821 Availability Available Due Date Make a Reservation Service B M

Contents information

Table of Contents

List of Tables and Figures; Foreword, Steven Maynard-Moody; Acknowledgments; 1. Emotional Labor and Public Service; 2. The Disconnect Between Public Administration Theory and Practice; 3. Governance, Demanding Publics, and Citizen Satisfaction; 4. I'll Know It When I See It: Emotional Labor, Verbal Judo, and Artful Affect; 5. Burnout versus Making a Difference: The Costs and Benefits of Emotion Work; 6. Do Human Resource Practices Recognize Emotional Labor?; 7. Pay Inequity as the Penalty of Emotion Work; 8. Emotion Work Present and Future: Trends in Relational Occupations; 9. Implications for Theory, Research, and Practice; Appendix A. GNM Emotional Labor Questionnaire; Appendix B. Research Design; Appendix C. Variables for Regression Analysis; Appendix D. Emotional Labor Scales; Appendix E. Description of Job Occupants; Appendix F. Factors Used in Analysis; Bibliography; About the Authors; Index.


Information Provided By: : Aladin

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