CONTENTS
Chapter 1 Introduction = 1
1-1 Information and Communications = 1
1-2 The Nature of Business Information = 2
1-3 The Manager's Dilemma = 4
1-4 Transmission of Information = 5
1-5 Networks = 8
1-6 Communications Software = 9
1-7 Security and Network Management = 10
1-8 A Career in Communications Management = 11
1-9 How to Keep Us = 13
1-10 Outline of the Book = 16
PART ONE REAUIREMENTS = 23
Chapter 2 Business Information = 25
2-1 Voice = 26
2-2 Data = 35
2-3 Image = 51
2-4 Video = 61
2-5 Integrated Office Automation Systems = 68
2-6 Summary = 72
Recommended Reading = 74
CASE STUDY: The National Security Council = 76
CASE STUDY: Hercules, Inc. = 77
Chapter 3 Distributed Data Processing = 79
3-1 Centralized Versus Distributed Data Processing = 80
3-2 Forms of Distributed Data Processing = 92
3-3 Communications Implications of DDP = 103
3-4 Micro-Mainframe Links = 106
3-5 Summary = 107
Recommended Reading = 110
CASE STUDY : Champion International Corporation = 120
PART 1 CASE STUDY : General Motors' Factory of the Future = 122
PART TWO FUNDAMENTALS = 131
Chapter 4 Transmission and Transmission Media = 133
4-1 Signals for Conveying Information = 134
4-2 Transmission Impairments and Channel Capacity = 147
4-3 Transmission Media = 153
4-4 Summary = 174
Recommended Reading = 176
CASE STUDY : Boeing Computer Services Inc. = 177
CASE STUDY : The Alaskan Satellite Network = 178
Chapter 5 Communication Techniques = 180
5-1 Signal Encoding = 181
5-2 Asynchronous and Synchronous Transmission = 195
5-3 Interfacing = 201
5-4 Line Configurations = 212
5-5 Flow Control = 214
5-6 Error Detection = 220
5-7 Error Correction = 224
5-8 Link Control = 226
5-9 Summary = 236
Recommended Reading = 239
Chapter 6 Transmission Efficiency = 241
6-1 The Need for Transmission Efficiency = 242
6-2 Frequency-Division Multiplexing = 250
6-3 Synchronous Time-Division Multiplexing = 254
6-4 Statistical Time-Division Multiplexing = 264
6-5 Data Compression = 272
6-6 Summary = 284
Recommended Reading = 286
CASE STUDY : Katz Communications Corporation = 287
CASE STUDY : Pennbancorp = 289
PART II CASE STUDY : Metropolitan Life Insurance Company = 291
PART THREE NETWORKING = 299
CHAPTER 7 Wide-Area Nerworks = 299
7-1 Circuit-Switching Technology = 302
7-2 Circuit-Switching Networks = 313
7-3 Packet-Switching Networks = 327
7-4 X.25 = 341
7-5 Wide-Area Network Alternatives = 345
7-6 Summary = 356
Recommended Reading = 358
CASE STUDY : Nichols Institute = 359
Chapter 8 Local Networks = 362
8-1 Background = 363
8-2 LAN Requirements = 373
8-3 LAN Technology = 377
8-4 LAN Interfacing = 393
8-5 LANs : Standards = 395
8-6 Digital Data-Switching Devices = 403
8-7 The Digital Private Branch Exchange = 405
8-8 Digital PBX Versus LAN = 415
8-9 Summary = 416
Recommended Reading = 418
CASE STUDY : American Sterilizer Co. = 419
Chapter 9 Integrated Services Digital Networks = 421
9-1 The Arrival of ISDN = 421
9-2 The Integrated Digital Network = 425
9-3 ISDN Concept = 429
9-4 ISDN Architecture = 440
9-5 ISDN Standards = 448
9-6 Broadband ISDN = 455
9-7 Status and Prospects = 461
9-8 Summary = 465
Recommended Reading = 467
PART III CASE SUTDY : Schlumberger Limited = 469
PART FOUR APPLICATIONS = 477
Chapter 10 Open-Systems Interconnection = 479
10-1 A Simple Communications Architecture = 480
10-2 The OSI Architecture = 486
10-3 IBM's System Network Architecture = 503
10-4 Internetworking = 513
10-5 Enhanced Performance Architecture = 523
10-6 Summary = 525
Recommended Reading = 527
Chapter 11 Distributed Applications = 529
11-1 Electronic Data Interchange = 530
11-2 Electronic Mail = 543
11-3 File Transfer = 559
11-4 Document Architecture and Interchange = 571
11-5 Summary = 584
Recommended Reading = 587
CASE STUDY : Schlumberger Ltd. = 588
CASE STUDY : Gillette = 589
Chapter 12 Terminals = 590
12-1 Terminal Characteristics = 591
12-2 Front-End Processors = 605
12-3 PAD Devices = 606
12-4 The IBM 3270 Terminal Product Line = 614
12-5 Virtual Terminal Service = 623
12-6 Summary = 629
Recommended Reading = 632
PART FIVE MANAGEMENT ISSUES = 633
Chapter 13 Security = 635
13-1 Security Threats = 637
13-2 Encryption = 642
13-3 Message Authentication = 654
13-4 Digital Signatures = 656
13-5 Access Control = 660
13-6 Trusted Systems = 665
13-7 Security Services and Mechanisms = 669
13-8 Summary = 677
Recommended Reading = 680
CASE STUDY : Schlumberger Ltd. = 681
Chapter 14 Network Management = 683
14-1 Network Management Requriements = 685
14-2 Network Indicators = 689
14-3 Technical Control = 700
14-4 Performance Monitoring = 706
14-5 Network Management Systems = 712
14-6 Local Network Management = 726
14-7 Summary = 731
Recommended Reading = 734
APPENDICES
Appendix A Buyers' Guidelines = 735
A-1 Communications Carrier Services = 735
A-2 Data Concentration Equipment = 736
A-3 Data Transmission Equipment = 737
A-4 Time-sharing Services = 738
A-5 Diagnostic and Test Equipment = 739
A-6 Distributed Data Processing and Messaging Systems = 740
A-7 Local Area Networks = 741
A-8 Printers and Terminals = 742
A-9 Protocol Conversion Devices = 743
A-10 Communications Software = 744
A-11 Storage Devices and Media = 745
A-12 Switching Equipment = 746
A-13 Support Equipment = 747
A-14 Support Services = 748
Appendix B Standards and Standards-making Organizations = 750
B-1 The Importance of Standards = 750
B-2 Standards and Regulation = 750
B-3 Standards-Making Organizations = 751
Appendix C Telecommunications and Regulation = 757
C-1 U.S. Telecommunications Carriers = 757
C-2 Regulatory Agencies = 765
C-3 A Brief History of Telecommunications Regulation in the United States = 766
Glossary = 772
References = 780
Index = 787
