CONTENTS
Acknowledgments = xi
Introduction = 1
Purposes = 1
Sources and Methods = 5
Tests = 8
1. Managerial Imagination = 13
The Town Librarian and the Latchkey Children = 13
Public Managers and Public Management = 16
An Alternative Approach to Public Administration = 21
PART Ⅰ ENVISIONING PUBLIC VALUE
2. Defining Public Value = 27
The Aim of Managerial Work = 28
Different Standards for Reckoning Public Value = 31
Municipal Sanitation: An Example = 38
Toward a Managerial View of Public Value = 52
3. Organizational Strategy in the Public Sector = 57
William Ruckelshaus and the Environmental Protection Agency = 58
Jerome Miller and the Department of Youth Services = 60
Managerial Discretion and Leadership in the Public Sector = 62
Defining Mission and Goals in the Private Sector = 63
Defining Mission and Goals in the Public Sector = 70
The Mission of the EPA: Pollution Abatement = 76
The Mission of DYS: Humanizing the Treatment of Children = 84
The Managerial Utility of Mission Statements = 89
Evaluative Criteria for Organizational Strategies = 94
PART Ⅱ BUILDING SUPPORT AND LEGITIMACY
4. Mobilizing Support, Legitimacy, and Coproduction: The Functions of Political Management = 105
Miles Mahoney and Park Plaza = 105
David Sencer and the Threat of Swine Flu = 110
Political Management: A Key Managerial Function = 111
Who Is Important in Political Management = 118
Combining Diverse Interests and Values = 126
The Dynamics of the Authorizing Environment = 130
The Challenge of Political Management = 132
5. Advocacy, Negotiation, and Leadership: The Techniques of Political Management = 135
Mahoney's Initiatives = 135
Sencer's Initiatives = 140
Evaluation = 146
The Ethics and Techniques of Political Management = 148
Entrepreneurial Advocacy = 151
Managing Policy Development = 162
Negotiation = 172
Public Deliberation, Social Learning, and Leadership = 179
Public Sector Marketing and Strategic Communication = 185
Helping to Define and Produce Public Value = 189
PART Ⅲ DELIVERING PUBLIC VALUE
6. Reengineering Public Sector Production: The Function of Operational Management = 193
Harry Spence and the Boston Housing Authority = 193
Lee Brown and the Houston Police Department = 200
The Function of Operational Management = 207
Defining Organizational Mission and Product = 213
Redesigning Production Processes = 219
Using Administrative Systems to Influence Operations = 226
Innovating and Capitalizing = 232
From Diagnosis to Intervention = 238
7. Implementing Strategy: The Techniques of Operational Management = 239
Spence: Rehabilitating Public Housing in Boston = 240
Brown: Exploring the Frontiers of Policing = 255
Reengineering Organizations: What Strategic Managers Think and Do = 273
Acting in a Stream = 290
Conclusion: Acting for a Divided, Uncertain Society = 293
Ethical Challenges of Public Leadership = 294
Psychological Challenges of Public Leadership = 305
Notes = 311
Index = 396
