CONTENTS
PART Ⅰ : MANAGING INFORMATION TECHNOLOGY IN THE PUBLIC SECTOR
Introduction / G. David Garson [North Carolina State University] = 1
Chapter 1 The Challenge of Teaching Information Technology in Public Administration Graduate Programs / Alana Northrop [California State University-Fullerton] = 7
Chapter 2 The Political Dimensions of Information Systems in Public Administration / Bruce Rocheleau [Northern Illinois University] = 23
Chapter 3 Information Technology and Organizational Change in the Public Sector / Sonal J. Seneviratne [University of Southern Califonia] = 41
Chapter 4 The Evolution of Infomation Technology Management at the Federal Level : Implications for Public Administration / Stephen H. Holden [Internal Revenue Service] = 62
Chapter 5 Strategic Planning for Public Sector Information Management in State Government / Patricia D. Fletcher [University of Maryland, Baltimore Country] = 81
Chapter 6 Managing Information Privacy and Information Access in the Public Sector / George T. Duncan [Carnegie Mellon University] = 99
Chapter 7 Electronic Governance on the Internet / Michael Warren ; Louis Weshcler [Arizona State University] = 118
PART Ⅱ : COMPUTER APPLICATIONS IN PUBLIC ADMINISTRATION
Chapter 8 Leading Edge Information Technologies and Their Adoption : Lessons from U.S.Cities / Donald F. Norris [Maryland Institute of Policy Analysis and Research University of Maryland, Baltimore Country] = 137
Chapter 9 Management Information Systems in the Public Sector / Richard Heeks [University of Manchester, England] = 157
Chapter 10 The Software Toolkit Approach for Public Administrators / Carl Grafton ; Anne Permaloff [Auburn University at Montgomery] = 174
Chapter 11 Computers, Survey Research, and Focus Groupsin Public Administration Research and Practice / Michael S. Vasu ; Ellen Storey Vasu [North Carolina State University] = 196
Chapter 12 Managing Geographic Information Systems in the Public Sector / T. R. Carr [Southern Illinois State University] = 220
Chapter 13 Legal Aspects of Electronic Mail in Public Organizations / Charles Prysby [University of North Carolina at Greensboro] ; Nicole Prysby [Attorney-at-Law, Charlottesville, VA] = 231
Chapter 14 World Wide Web Site Design and Use in Public Management / Carmine Scavo ; Yuhang Shi [East Carolina University] = 246
Chapter 15 On-line Research for Public Managers / G. David Garson [North Carolina State University] = 267
About the Authors = 293
Index = 299
