CONTENTS
Preface = ⅸ
The Editors = xiii
The Contributors = xvii
Part One : Strategic Change in Public Organizations = 1
1 Ferment on the Front Lines : Devising New Modes of Organizing / James R. Thompson = 5
2 Heroes of the Revolution : Characteristics and Strategies of Reinvention Leaders / Ronald P. Sanders = 29
3 The Best-Kept Secret in Government : How the NPR Translated Theory into Practice / John M. Kamensky = 58
4 Reinventing Public Agencies : Bottom-Up Versus Top-Down Strategies / James R. Thompson ; Ronald P. Sanders = 97
Part Two : The Tactics of change in Public Organizations = 123
5 Overcoming Employee Resistance to Change / David G. Frederickson ; James L. Perry = 125
6 Ingredients for Success : Five Factors Necessary for Transforming Government / Hal G. Rainey = 147
7 Tailoring Change Strategies : Alternative Approaches to Reform / B. Guy Peters = 173
Part Three : Lessons for Continuing Transformation = 191
8 Where the Buck Stops : Accountability in Reformed Public Organizations / Barbara S. Romzek = 193
9 Making Government Reform Stick : Lessons Learned = 220
Conclusion : Transforming Management, Managing Transformation / Patricia W. Ingraham = 241
Index = 257
