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재활치료사가 인지하는 조직문화유형과 조직특성 및 조직유효성이 고객지향성에 미치는 영향 연구 : 서울.경기 지역의 종합병원들을 중심으로

재활치료사가 인지하는 조직문화유형과 조직특성 및 조직유효성이 고객지향성에 미치는 영향 연구 : 서울.경기 지역의 종합병원들을 중심으로

Material type
학위논문
Personal Author
김현숙
Title Statement
재활치료사가 인지하는 조직문화유형과 조직특성 및 조직유효성이 고객지향성에 미치는 영향 연구 : 서울.경기 지역의 종합병원들을 중심으로 = Perceived organization culture of rehabilitation therapist and effects of chracter of organization and organization effectiveness on customer orientation / 김현숙.
Publication, Distribution, etc
서울 :   고려대학교 ,   2005.  
Physical Medium
ⅷ, 99 p : 삽도 ; 26 cm.
학위논문주기
학위논문(석사) -- 고려대학교 보건대학원 : 보건정책 및 병원관리학과 , 2005.2
학과코드
0510   6H3   35  
General Note
지도교수 : 윤석준  
비통제주제어
Organization culture , Character of organization , Organization effectiveness , Customer orientation ,,
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008 051027s2005 ulka m AC 000a kor
040 ▼a 211009 ▼d 211009
085 ▼a 0510 ▼2 KDCP
090 ▼a 0510 ▼b 6H3 ▼c 35
100 1 ▼a 김현숙
245 1 0 ▼a 재활치료사가 인지하는 조직문화유형과 조직특성 및 조직유효성이 고객지향성에 미치는 영향 연구 : ▼b 서울.경기 지역의 종합병원들을 중심으로 = ▼x Perceived organization culture of rehabilitation therapist and effects of chracter of organization and organization effectiveness on customer orientation / ▼d 김현숙.
260 ▼a 서울 : ▼b 고려대학교 , ▼c 2005.
300 ▼a ⅷ, 99 p : ▼b 삽도 ; ▼c 26 cm.
500 ▼a 지도교수 : 윤석준
502 0 ▼a 학위논문(석사) -- ▼b 고려대학교 보건대학원 : ▼c 보건정책 및 병원관리학과 , ▼d 2005.2
653 ▼a Organization culture ▼a Character of organization ▼a Organization effectiveness ▼a Customer orientation
900 ▼a 윤석준 , ▼e 지도교수
900 ▼a Kim, Hyun Suk

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재활치료사가 인지하는 조직문화유형과 조직특성 및 조직유효성이 고객지향성에 미치는 영향 연구 : 서울.경기 지역의 종합병원들을 중심으로 (29회 열람)
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Contents information

Abstract

Abstract


Perceived Organization Culture of Rehabilitation therapist and Effects of Character of Organization and Organization Effectiveness on Customer Orientation



Kim, Hyun Suk
Supervising Professor : Yoon, Seok-Jun
Department of Health policy & management
Graduate School of Public Health, Korea University

  This study investigates Organization culture, character of Organization, organization effectiveness of Rehabilitation therapist who are working in a general hospital, classification of organization culture and effects of demographic characteristics, and hospital characteristics on organization culture. Additionaly, effects of character of organization and organization effectiveness on customer orientation are analyzed.

  Questionnaires were administered to working in a working in general hospital located in Seoul, Kyunggi-do area. Statistical analysis was done by the SPSS 10.0 program using methods such as t-test, ANOVA, correlation, multiple regression. Post-hoc analysis was performed by the scheffe method and reliability was checked by the SAS program.

  The following results were obtained
  First, The perceived organization culture of rehabilitation therapists ranked relation culture high, while innovative culture showed a lower level. 
  Second, Among the demographic characteristic, college educated males, working  less than one year, are more oriented to relation culture.
  Third, Among the hospital characteristics,  full time 70 to 80%, third-tied medical providers, companies and university based foundations are highly correlated with relation culture.
  Fourth, The most significant factor in influencing customer orientation was self-discipline, followed by job satisfaction and motivation.

  Comparative study which include various parts and hospitals are needed. for the advancement of rehabilitation therapists who take an interest in social-welfare and the effective management and organization of hospitals. 
  Furthermore, since self-discipli

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