CONTENTS
Preface = ⅸ
Contributors = xii
Part Ⅰ Introducing a Talent Management System = 1
1. Creating a Talent Management System for Organization Excellence : Connecting the Dots / Lance A. Berger = 3
2. Four Steps to Creating a Talent Management System / Lance A. Berger = 22
3. The Journey to Organization Excellence : Navigating the Forces Impacting Talent Management / Dorothy R. Berger = 34
4. A Talent Management Case Study : Major League Baseball's Quest for Superkeepers / William Y. Giles = 45
Part Ⅱ Developing the Building Blocks of Talent Management : Competencies, Performance Management, Career Track Planning = 51
Building Block 1. Competencies
5. Competencies : The First Building Block of Talent Management / Murray M. Dalziel = 53
6. How Competencies Create Economic Value / Lyle M. Spencer, Jr. = 64
Building Block 2. Performance Management
7. Selecting the Right Performance Management System / Martin G. Wolf = 85
8. Performance Appraisal : Myth and Reality / Christian M. Ellis ; Anne M. Saunier = 104
9. Using 360-Degree Feedback in a Talent Management System / Richard Lepsinger ; Anntoinette D. Lucia = 119
Building Block 3. Evaluating Employee Potential
10. Determining Every Employee's Potential for Growth / Murray M. Dalziel = 129
11. Finding High-Potential Talent Throughout the Organization / John A. Hunter = 139
12. Casting a Wider Net : A Case Study in Optimizing Employee Potential, Vikki L. Pryor = 146
13. Finding the Crown Jewels : Locating the Superkeepers / Rolf D. Naku = 155
14. Using Outplacement Techniques to Evaluate Employees / Geof Boole = 161
Building Block 4 : Recruiting Superkeepers
15. Finding and Hiring Fast-Track Talent / Judith M. von Seldeneck = 169
16. Using a Talent Management Model for Selection : Guarding the Entrances to Your Organization / Luanne Fisher ; Lea Ann Koniski ; William J. Nolan = 174
Part Ⅲ Talent Planning = 183
17. Achieving Organization Excellence Through Talent Planning and Development / Lori Grubs = 185
18. Developing Superkeepers, Keepers, and Solid Citizens : Measurement Makes a Difference / Patricia Pulliam Phillips ; Jack J. Phillips = 199
19. Allocating Training and Development Resources Based on Contribution / Gerald E. Ledford, Jr. ; James Kochanski = 218
20. Optimizing Your Investment in Your Employees / Marc Knez ; Donald H. Ruse = 230
21. CEO Succession Planning : Ensuring Leadership at the Top / Dennis C. Carey ; Dayton Ogden = 243
22. Talent Management in a Global Firm / Richard J. Pinola = 253
23. How Boards Can Shape Talent Planning and Development / Rosemarie B. Greco = 259
24. Succession Planning in Family Businesses / Edwin A. Hoover = 263
Part Ⅳ Building Diversity into Your Succession Plan = 271
25. Building a Reservoir of High-Potential Women and Diverse Groups / Leon T. Lanier, Sr. = 273
26. Building a Reservoir of Women Superkeepers / Molly Dickinson Shepard ; Nila G. Betof = 279
Part Ⅴ Coaching, Training, and Development = 291
27. Integrating Coaching, Training, and Development with Talent Management / Helen Krewson = 293
28. Leadership Coaching / Paul W. Larson ; Matthew T. Richburg = 307
29. Coaching the Superkeepers / Karol M. Wasylyshyn = 320
30. Differentiating Leaders Throughout an Entire Organization / Richard E. Boyatzis ; Cindy Frick ; Ellen Brooks Van Oosten = 337
Part Ⅵ Using Compensation to Implement a Talent Management Plan = 349
31. Integrating Compensation with Talent Management / Andrew S. Rosen ; Thomas B. Wilson = 351
32. Compensating Superkeepers : Talent Your Company Needs to Thrive / Patricia K. Zingheim = 365
33. Linking Competencies to Performance and Pay / Moira Madell ; Christopher A. Michalak = 384
34. Using Long-Term Incentives to Retain Top Talent : Super Rewards for Superkeepers / Paul Conley ; Renee Lassonde ; Sarah Larson = 399
Part Ⅶ Using Information Technology to Support a Talent Management System = 413
35. Using Information Technology to Support a Talent Management Process / John Haworth ; Austin Whtiman = 415
36. Developing a Talent Management Information Strategy / Craig M. Berger = 428
Index = 439
