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Personal selling: achieving customer satisfaction and loyalty

Personal selling: achieving customer satisfaction and loyalty (Loan 1 times)

Material type
단행본
Personal Author
Anderson, Rolph E. Dubinsky, Alan J.
Title Statement
Personal selling: achieving customer satisfaction and loyalty / Rolph E. Anderson, Alan J. Dubinsky.
Publication, Distribution, etc
Boston :   Houghton Mifflin ,   c2004.  
Physical Medium
xxii, 504 p. : ill. ; 27 cm.
ISBN
0618260455
Bibliography, Etc. Note
Includes bibliographical references (p. 469-477) and indexes.
Subject Added Entry-Topical Term
Selling. Sales personnel. Customer relations.
000 00887camuu22002774a 4500
001 000045184743
005 20050810093556
008 020702s2004 maua b 001 0 eng
010 ▼a 2002109348
020 ▼a 0618260455
040 ▼a DLC ▼c DLC ▼d DLC ▼d 211009
042 ▼a pcc
050 0 0 ▼a HF5438.25 ▼b .A524 2004
082 0 0 ▼a 658.85 ▼2 22
090 ▼a 658.85 ▼b A551p
100 1 ▼a Anderson, Rolph E.
245 1 0 ▼a Personal selling: ▼b achieving customer satisfaction and loyalty / ▼c Rolph E. Anderson, Alan J. Dubinsky.
260 ▼a Boston : ▼b Houghton Mifflin , ▼c c2004.
300 ▼a xxii, 504 p. : ▼b ill. ; ▼c 27 cm.
504 ▼a Includes bibliographical references (p. 469-477) and indexes.
650 0 ▼a Selling.
650 0 ▼a Sales personnel.
650 0 ▼a Customer relations.
700 1 ▼a Dubinsky, Alan J.
945 ▼a KINS

Holdings Information

No. Location Call Number Accession No. Availability Due Date Make a Reservation Service
No. 1 Location Main Library/Education Reserves6/ Call Number 658.85 A551p Accession No. 111327149 Availability Available Due Date Make a Reservation Service B M

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