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The power of communication: managing information in public organizations

The power of communication: managing information in public organizations (Loan 4 times)

Material type
단행본
Personal Author
Graber, Doris A. (Doris Appel) , 1923-.
Title Statement
The power of communication: managing information in public organizations / Doris A. Graber.
Publication, Distribution, etc
Washington, D.C. :   Congressional Quarterly ,   c2003.  
Physical Medium
xiii, 299 p. : ill. ; 23 cm.
ISBN
1568022115 (alk. paper)
Content Notes
The past as prologue for the future : theories and applications -- Building information bases : resources and obstacles -- Channeling bureaucratic information flows -- Constructing networks -- Designing climates and accommodating cultures -- Foundations for sound decisions -- Refocusing on serving the public -- Public relations and public information campaigns -- Vistas of a likely future.
Bibliography, Etc. Note
Includes bibliographical references and index.
Subject Added Entry-Topical Term
Communication in public administration. Communication -- Political aspects. Communication in organizations. Government information. Administrative agencies -- Information services.
000 01462camuu22002894a 4500
001 000045121501
005 20041005105556
008 020808s2003 dcua b 001 0 eng
010 ▼a 2002012871
020 ▼a 1568022115 (alk. paper)
040 ▼a DLC ▼c DLC ▼d R#A ▼d C#P ▼d 211009
042 ▼a pcc
050 0 0 ▼a JF1525.C59 ▼b G728 2003
082 0 0 ▼a 352.3/84 ▼2 21
090 ▼a 352.384 ▼b G728p
100 1 ▼a Graber, Doris A. ▼q (Doris Appel) , ▼d 1923-.
245 1 4 ▼a The power of communication: ▼b managing information in public organizations / ▼c Doris A. Graber.
260 ▼a Washington, D.C. : ▼b Congressional Quarterly , ▼c c2003.
300 ▼a xiii, 299 p. : ▼b ill. ; ▼c 23 cm.
504 ▼a Includes bibliographical references and index.
505 0 0 ▼t The past as prologue for the future : theories and applications -- ▼t Building information bases : resources and obstacles -- ▼t Channeling bureaucratic information flows -- ▼t Constructing networks -- ▼t Designing climates and accommodating cultures -- ▼t Foundations for sound decisions -- ▼t Refocusing on serving the public -- ▼t Public relations and public information campaigns -- Vistas of a likely future.
650 0 ▼a Communication in public administration.
650 0 ▼a Communication ▼x Political aspects.
650 0 ▼a Communication in organizations.
650 0 ▼a Government information.
650 0 ▼a Administrative agencies ▼x Information services.

Holdings Information

No. Location Call Number Accession No. Availability Due Date Make a Reservation Service
No. 1 Location Main Library/Western Books/ Call Number 352.384 G728p Accession No. 111294876 Availability Available Due Date Make a Reservation Service B M

Contents information

Table of Contents


CONTENTS
Tables, Figures, and Boxes = ⅸ
Preface = xi
1. The Past as Prologue for the Future : Theories and Applications = 1
 Communicating in Organizations : Basic Concepts = 2
 Why Information and Communication Management Is Crucial = 5
 The Foundations of Organizational Communication Studies = 13
2. Building Information Bases : Resources and Obstacles = 25
 Information Needs = 25
 Information-Gathering Strategies = 32
 Shielding Sensitive Information = 36
 Surmounting Information Hurdles = 45
 Judging Information Quality and Quantity = 49
 Intelligence Disasters = 56
3. Channeling Bureaucratic Information Flows = 64
 The Interface of Structure and Function = 64
 Structuring Information Flows = 69
 Bureaucratic Structure Handicaps = 75
 The Direction of Communication Flows = 82
4. Constructing Networks = 93
 The Whys and Hows of Network Formation = 93
 Network Analysis = 97
 The Significance of Network Positions = 103
 Network Roles = 108
5. Designing Climates and Accommodating Cultures = 124
 Organizational Climates = 124
 Organizational Cultures = 134
 How New Communication Technologies Transform Bureaucracies = 144
6. Foundations for Sound Decisions = 157
 Managing Information Flows = 157
 The Four Phases of Decision Making = 160
 Common Decision-Making Errors = 169
 Error Avoidance Strategies = 172
 Designing Structures for Decision Making = 178
 Making Routine Decisions = 185
7. Refocusing on Serving the Public = 193
 Citizens' Contacts with Government = 193
 Accountability and Responsiveness = 197
 The Wellsprings of Unresponsiveness = 199
 Information Transmission Difficulties = 204
 The Evaluation Puzzle = 212
 Seeking Citizen Advice = 216
8. Public Relations and Public Information Campaigns = 226
 The Jekyll and Hyde Faces of External Communication = 226
 Public Relations Strategies = 228
 Structuring Public Relations Agencies = 234
 Media Relations = 242
 Public Information Campaigns = 247
9. Vistas of a Likely Future = 261
 Bridges from the Past = 261
 Bridges to the Future = 266
 Research Needs = 274
Index = 279


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