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Accountability and effectiveness evaluation in non-profit organizations

Accountability and effectiveness evaluation in non-profit organizations (1회 대출)

자료유형
단행본
개인저자
Cutt, James, 1937- Murray, Victor V.
서명 / 저자사항
Accountability and effectiveness evaluation in non-profit organizations / James Cutt and Vic Murray.
발행사항
London ;   New York :   Routledge,   2000.  
형태사항
xvi, 294 p. : ill. ; 25 cm.
총서사항
Routledge studies in the management of voluntary and non-profit organizations ; 2
ISBN
0415213398
서지주기
Includes bibliographical references (p. [283]-285) and index.
일반주제명
Nonprofit organizations -- Auditing. Nonprofit organizations -- Evaluation.
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020 ▼a 0415213398
040 ▼a DLC ▼c DLC ▼d DLC ▼d 244002
042 ▼a pcc
049 0 ▼l 151101708
050 0 0 ▼a HF5686.N56 ▼b C88 2000
082 0 0 ▼a 658/.048 ▼2 21
090 ▼a 658.048 ▼b C991a
100 1 ▼a Cutt, James, ▼d 1937-
245 1 0 ▼a Accountability and effectiveness evaluation in non-profit organizations / ▼c James Cutt and Vic Murray.
260 ▼a London ; ▼a New York : ▼b Routledge, ▼c 2000.
300 ▼a xvi, 294 p. : ▼b ill. ; ▼c 25 cm.
440 0 ▼a Routledge studies in the management of voluntary and non-profit organizations ; ▼v 2
504 ▼a Includes bibliographical references (p. [283]-285) and index.
650 0 ▼a Nonprofit organizations ▼x Auditing.
650 0 ▼a Nonprofit organizations ▼x Evaluation.
700 1 ▼a Murray, Victor V.

소장정보

No. 소장처 청구기호 등록번호 도서상태 반납예정일 예약 서비스
No. 1 소장처 세종학술정보원/사회과학실/ 청구기호 658.048 C991a 등록번호 151101708 도서상태 대출가능 반납예정일 예약 서비스 C

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CONTENTS

List of illustrations = ⅶ

Introduction = ⅸ

1. Accountability : the foundations of performance measurement, evaluation and reporting = 1

 Ⅰ General definition : accountability as shared expectations expressed in a common currency = 1

 Ⅱ Elaboration : definitional details and the design of an accountability framework = 4

 Ⅲ Criteria for the assessment of accountability frameworks = 23

 Notes = 27

2 Generating information to serve accountability relationships : evaluation methods and processes = 29

 Ⅰ Introduction = 29

 Ⅱ The ideal evaluation process = 35

 Ⅲ Problems with the ideal evaluation process = 36

3 Recent research on accountability relationships and evaluation : what really goes on? = 42

 Ⅰ Introduction = 42

 Ⅱ Conclusions = 58

 Notes = 60

4 The use of information in the accountability relationship : further evidence of human problems in the evaluation process = 62

 Ⅰ Responses of funders and fundees to information about their accountability relationship = 62

 Ⅱ Responses to information about accountability relationships within non-profit organizations = 66

 Note = 74

5 Taking the next step : developing general standards of performance reporting for non-profit organizations = 75

 Ⅰ Introduction = 75

 Ⅱ Methodology = 76

 Ⅲ Results and analysis = 80

 Ⅳ General standards for reporting performance information in NPOs = 87

 Ⅴ Conclussion = 93

 Notes = 94

6. Grappling with the dilemmas of evaluation : a review of existing evaluation tools for non-profit organizations = 95

 Problems with evaluation = 95

 Review of existing Performance evaluation systems for the non-prof t sector = 97

 Sector systems that evaluate programmes, units or functions within the organization = 98

 Systems that evaluate the whole organization = 106

 Evaluation systems that evaluate larger systems : jurisdictionally-based = 125

 Evaluation systems that evaluate larger systems : sector-based = 128

 Summary : the state of evaluation tools and systems for non-profit organizations = 135

 Conclusions and recommendations = 139

 Note = 142

7 From concepts to practice : improving cost information for decision-making in non-profit organizations = 143

 Ⅰ Introduction = 143

 Ⅱ Attitudes to cost information in HSNPOs = 143

 Ⅲ The usefulness of cost information in HSNPOs = 145

 Ⅳ Costing in the Victoria Community Centre (VCC) = 147

 Ⅴ Conclusion = 159

 Notes = 160

8 Case studies in performance measurement : 1 Capital Mental Health Association = 161

 Ⅰ Introduction = 161

 Ⅱ Purpose of the study = 162

 Ⅲl Organizational context = 162

 Ⅳ Methodology = 163

 Ⅴ Establishing programme objectives and logic models = 165

 Ⅵ Implementation = 167

Notes = 167

9 Case studies in performance measurement : 2 The Art Gallery of Greater Victoria = 178

 Background = 178

 The AGGV organizational structure = 179

 Research purpose = 180

 Research goal and objectives = 181

 Research approach = 181

 Accountability In Framework = 182

 Definitions = 183

 Logic model and discussion = 185

 Discussion of model = 188

 Logic models in context = 192

 Relating models to reporting requirements = 193

 Notes = 194

10 Making sense of multiple measures of performance : an assessment of the CCAF/FCVI approach to annual performance reporting = 195

 Ⅰ Introduction = 195

 Ⅱ A framework for assessment of reports based on the 12attributes = 195

 Ⅲ Conclusion = 217

 Note = 218

 Appendix : Non-profit organizations end of year (EOγ) report for a client service programme = 219

11 Performance measurement in non-profit organizations : a note on integration and focus within comprehensiveness = 224

 Ⅰ Introduction = 224

 Ⅱ The Balanced Scorecard = 225

 Ⅲ The Balanced Scorecard in public commercial organizations = 228

 Ⅳ The Balanced Scorecard in private membership non-profit organizations = 229

 Ⅴ The Balanced Scorecard in other non-profit organizations = 231

 Ⅵ An alternative Balanced Scorecard using the CCAF/FCVI attributes = 240

 Ⅶ Conclusion = 244

 Notes = 245

12 The Value Sieve : accountable choices among incommensurable programmes / CHRISTOPHER CORBETT = 247

 Ⅰ Introduction = 247

 Ⅱ The problems of non-commensurability = 247

 Ⅲ The Value Sieve - decision-making among incommensurable actions = 252

 Ⅳ Hypothetical application of the Value Sieve process = 260

 Technical summary = 273

 Conclusion = 274

 Notes = 274

Summary and conclusions = 276

Bibliography = 283

Index = 286



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