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Putting citizens first : Portuguese experience in public management reform

Putting citizens first : Portuguese experience in public management reform

Material type
단행본
Personal Author
Alpoge, Atila, 1935-.
Corporate Author
Organisation for Economic Co-operation and Development.
Title Statement
Putting citizens first : Portuguese experience in public management reform.
Publication, Distribution, etc
Paris :   Organisation for Economic Co-operation and Development ;   Washington, D.C. :   OECD Washington Center [distributor],   1996.  
Physical Medium
159 p. : ill. ; 27 cm.
Series Statement
Public management occasional papers ;no. 13.
ISBN
9264153322
General Note
Report prepared by Atila Alpoge with the collaboration of Liz Dacier of the Public Management Service.  
Bibliography, Etc. Note
Includes bibliographical references (p. 157-159).
Subject Added Entry-Topical Term
Administrative agencies --Portugal --Reorganization. Civil service reform --Portugal.
Subject Added Entry-Geographic Name
Portugal --Politics and government --1974-
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001 000000572206
005 19981217094128.0
008 970228s1996 fr a b i000 0 eng d
010 ▼a 97121258
020 ▼a 9264153322
040 ▼a YSM ▼c DLC ▼d UIU ▼d 211009
042 ▼a lccopycat
043 ▼a e-po---
049 1 ▼l 181600043 ▼f UN-O
050 0 0 ▼a JN8520 ▼b .A46 1996
082 0 4 ▼a 351 ▼2 20
090 ▼a 351 ▼b po ▼c 13
110 2 ▼a Organisation for Economic Co-operation and Development.
245 1 0 ▼a Putting citizens first : ▼b Portuguese experience in public management reform.
246 1 1 ▼a Priorite aux citoyens.
260 ▼a Paris : ▼b Organisation for Economic Co-operation and Development ; ▼a Washington, D.C. : ▼b OECD Washington Center [distributor], ▼c 1996.
300 ▼a 159 p. : ▼b ill. ; ▼c 27 cm.
440 0 ▼a Public management occasional papers ; ▼v no. 13.
500 ▼a Report prepared by Atila Alpoge with the collaboration of Liz Dacier of the Public Management Service.
504 ▼a Includes bibliographical references (p. 157-159).
650 0 ▼a Administrative agencies ▼z Portugal ▼x Reorganization.
650 0 ▼a Civil service reform ▼z Portugal.
651 0 ▼a Portugal ▼x Politics and government ▼y 1974-
700 1 0 ▼a Alpoge, Atila, ▼d 1935-.
710 2 0 ▼a OECD.

Holdings Information

No. Location Call Number Accession No. Availability Due Date Make a Reservation Service
No. 1 Location Centennial Digital Library/OECD/ Call Number 351 po 13 Accession No. 181600043 Availability Loan can not(reference room) Due Date Make a Reservation Service M

Contents information

Table of Contents


CONTENTS
Foreword = 3
Executive Summary = 7
PART Ⅰ. AN INNOVATIVE STRATEGY = 11
 Chapter 1 The reform process and the evolving strategy = 13
 Chapter 2 Citizen focus : a new approach = 19
 Chapter 3 Conclusions = 29
PART Ⅱ. WHAT PORTUGAL HAS DONE = 31
 Chapter 4 Introducing change = 33
 Chapter 5 Citizen orientation = 46
 Chapter 6 Financial management = 54
 Chapter 7 Information technology = 61
 Chapter 8 Human resources = 69
 Chapter 9 Training and development = 74
 Chapter 10 Decentralisation and deconcentration = 79
PART Ⅲ. GENERAL BACKGROUND = 85
 Chapter 11 Historical background = 87
 Chapter 12 Political and administrative structures = 99
 Chapter 13 Central management bodies = 110
 Chapter 14 Public employment = 118
 Chapter 15 Political concerns and priorities expressed in government programmes = 125
 Chapter 16 Code of administrative procedure = 135
 Chapter 17 Public Service Quality Charter = 140
 Chapter 18 Renewing the public administration : a challenge, a commitment = 149
 Chapter 19 Facts and figures = 155
Bibliography = 157


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