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Improving organizational effectiveness

Improving organizational effectiveness (Loan 3 times)

Material type
단행본
Personal Author
Armstrong, Michael
Title Statement
Improving organizational effectiveness / Michael Armstrong.
Publication, Distribution, etc
London :   Kogan Page ,   1994.  
Physical Medium
193 p. ; 24 cm.
ISBN
0749412321
General Note
Includes bibliographical references and indexes.  
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001 000000022832
005 19980902104757.0
008 950406s1994 enk b 001 0 eng d
020 ▼a 0749412321
040 ▼a 211009 ▼c 211009
049 1 ▼l 111023926
082 0 4 ▼a 302.35 ▼2 20
090 ▼a 302.35 ▼b A737i
100 1 ▼a Armstrong, Michael
245 1 0 ▼a Improving organizational effectiveness / ▼c Michael Armstrong.
260 ▼a London : ▼b Kogan Page , ▼c 1994.
300 ▼a 193 p. ; ▼c 24 cm.
500 ▼a Includes bibliographical references and indexes.

Holdings Information

No. Location Call Number Accession No. Availability Due Date Make a Reservation Service
No. 1 Location Main Library/Western Books/ Call Number 302.35 A737i Accession No. 111023926 Availability Available Due Date Make a Reservation Service B M

Contents information

Table of Contents


CONTENTS
Preface = 9
1. What is an Effective organization? = 11
 Factors contributing to organizational effectiveness = 11
 Prescriptions from the gurus = 12
 Pursuing organizational effectiveness = 19
 Organizational effectiveness checklist = 20
2 Managing strategically = 27
 Strategy - aim and purpose = 27
 Strategic management = 27
 Formulating strategies = 29
 Strategic planning = 29
 Formulating strategic plans = 30
 The planning process = 30
 Benefits of strategic management = 31
 Strategic management checklist = 31
3 Organization design = 36
 The approach to organization design = 36
 Aim of organization design = 37
 Organization dilemmas = 38
 Organization guidelines = 38
 The basic approach to organization design = 40
 Organization analysis = 40
 Organization planning = 43
 Organization design checklist = 46
4 Job design = 50
 Aims = 50
 Analysis of work requirements = 50
 Structuring jobs = 51
 Motivating factors = 52
 Job enrichment = 52
 Autonomous work groups = 53
 High performance work groups = 54
 Job design checklist = 54
5 Organization development = 56
 What is organization development? = 56
 Basis of organization development = 56
 Features of organization development = 57
 Organization development activities = 58
 More recent developments = 58
 Organization development checklist = 59
6 Managing organization culture = 61
 What is culture management? = 61
 Significance and scope of corporate culture = 63
 Approaches to culture management = 68
 Culture management checklist = 70
7 Change management = 74
 Types of change = 74
 How people change = 75
 The process of change = 76
 The approach to change management = 77
 Guidelines for change management = 78
 Gaining commitment to change = 79
 Change management checklist = 80
8 Leadership = 84
 What is leadership? = 84
 Leadership qualities = 85
 Personality traits of successful leaders = 86
 Types of leaders = 86
 The role of the leader = 87
 The law of the situation = 87
 Leadership checklist = 89
9 Motivating = 91
 The process of motivation = 91
 Types of motivation = 92
 Basic concepts of motivation = 92
 Implications of motivation theory = 94
 Approaches to motivation = 94
 Financial rewards = 96
 Non-financial rewards = 96
 Motivation checklist = 99
10 Gaining commitment = 100
 The meaning of organizational commitment = 100
 The significance of commitment = 100
 Creating commitment = 102
 Conclusions = 105
 Commitment checklist = 106
11 Empowerment = 107
 What is empowerment? = 107
 Basis = 107
 The process of empowerment = 108
 Empowerment checklist = 111
12 Teamworking = 112
 The significance of teamworking = 112
 What is a team? = 113
 Team effectiveness = 114
 Team building and interactive skills development = 116
 Team management = 116
 Checklist of things to do to achieve good teamwork = 117
13 Flexibility = 119
 The need for flexibility = 119
 Functional, numerical and financial flexibility = 120
 The flexible firm = 120
 Flexibility arrangements = 120
 Flexibility checklist = 125
14 Managing conflict = 126
 Handling inter-group conflict = 126
 Handling conflict between individuals = 127
 Conclusions = 130
 Conflict management checklist = 130
15 Resourcing = 132
 What resourcing is about = 132
 Resourcing strategies = 132
 Recruitment plans = 132
 Training = 132
 Resourcing checklist = 135
16 Continuous improvement - creating a learning organization = 139
 The learning organization = 139
 Continuous development = 141
 Continuous improvement checklist = 143
17 Performance management = 144
 Definition = 144
 Basis = 144
 The process of performance management = 145
 Performance management checklist = 147
18 Productivity management = 148
 What is productivity? = 148
 How is productivity measure? = 148
 The productivity audit = 150
 The productivity improvement plan = 150
 Productivity checklist = 154
19 Managing quality = 158
 Definition of total quality management = 158
 The TQM approach = 158
 Basic concepts of TQM = 159
 The development of TQM = 160
 Benefits of TQM = 163
 Managing for quality checklist = 164
20 Customer care = 166
 Research = 166
 Strategy = 168
 Leadership = 170
 Conclusion = 172
 Customer care checklist = 173
21 Introducing new technology = 174
 Reasons for introducing new technology = 174
 Impact of new technology on people = 176
 Planning for the introduction of new technology = 176
 New technology policy = 177
 Introducing new technology checklist = 178
22 Improving organizational effectiveness - the human resource management way = 180
 Definition of HRM = 180
 HRM philosophy = 181
 The main tenets of HRM = 181
 Aims of HRM = 182
 Factors affecting the development of HRM = 183
 Characteristic features = 184
 Conclusions = 187
 Human resource management checklist = 188
Index = 189


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