CONTENTS
Preface = 9
1. What is an Effective organization? = 11
Factors contributing to organizational effectiveness = 11
Prescriptions from the gurus = 12
Pursuing organizational effectiveness = 19
Organizational effectiveness checklist = 20
2 Managing strategically = 27
Strategy - aim and purpose = 27
Strategic management = 27
Formulating strategies = 29
Strategic planning = 29
Formulating strategic plans = 30
The planning process = 30
Benefits of strategic management = 31
Strategic management checklist = 31
3 Organization design = 36
The approach to organization design = 36
Aim of organization design = 37
Organization dilemmas = 38
Organization guidelines = 38
The basic approach to organization design = 40
Organization analysis = 40
Organization planning = 43
Organization design checklist = 46
4 Job design = 50
Aims = 50
Analysis of work requirements = 50
Structuring jobs = 51
Motivating factors = 52
Job enrichment = 52
Autonomous work groups = 53
High performance work groups = 54
Job design checklist = 54
5 Organization development = 56
What is organization development? = 56
Basis of organization development = 56
Features of organization development = 57
Organization development activities = 58
More recent developments = 58
Organization development checklist = 59
6 Managing organization culture = 61
What is culture management? = 61
Significance and scope of corporate culture = 63
Approaches to culture management = 68
Culture management checklist = 70
7 Change management = 74
Types of change = 74
How people change = 75
The process of change = 76
The approach to change management = 77
Guidelines for change management = 78
Gaining commitment to change = 79
Change management checklist = 80
8 Leadership = 84
What is leadership? = 84
Leadership qualities = 85
Personality traits of successful leaders = 86
Types of leaders = 86
The role of the leader = 87
The law of the situation = 87
Leadership checklist = 89
9 Motivating = 91
The process of motivation = 91
Types of motivation = 92
Basic concepts of motivation = 92
Implications of motivation theory = 94
Approaches to motivation = 94
Financial rewards = 96
Non-financial rewards = 96
Motivation checklist = 99
10 Gaining commitment = 100
The meaning of organizational commitment = 100
The significance of commitment = 100
Creating commitment = 102
Conclusions = 105
Commitment checklist = 106
11 Empowerment = 107
What is empowerment? = 107
Basis = 107
The process of empowerment = 108
Empowerment checklist = 111
12 Teamworking = 112
The significance of teamworking = 112
What is a team? = 113
Team effectiveness = 114
Team building and interactive skills development = 116
Team management = 116
Checklist of things to do to achieve good teamwork = 117
13 Flexibility = 119
The need for flexibility = 119
Functional, numerical and financial flexibility = 120
The flexible firm = 120
Flexibility arrangements = 120
Flexibility checklist = 125
14 Managing conflict = 126
Handling inter-group conflict = 126
Handling conflict between individuals = 127
Conclusions = 130
Conflict management checklist = 130
15 Resourcing = 132
What resourcing is about = 132
Resourcing strategies = 132
Recruitment plans = 132
Training = 132
Resourcing checklist = 135
16 Continuous improvement - creating a learning organization = 139
The learning organization = 139
Continuous development = 141
Continuous improvement checklist = 143
17 Performance management = 144
Definition = 144
Basis = 144
The process of performance management = 145
Performance management checklist = 147
18 Productivity management = 148
What is productivity? = 148
How is productivity measure? = 148
The productivity audit = 150
The productivity improvement plan = 150
Productivity checklist = 154
19 Managing quality = 158
Definition of total quality management = 158
The TQM approach = 158
Basic concepts of TQM = 159
The development of TQM = 160
Benefits of TQM = 163
Managing for quality checklist = 164
20 Customer care = 166
Research = 166
Strategy = 168
Leadership = 170
Conclusion = 172
Customer care checklist = 173
21 Introducing new technology = 174
Reasons for introducing new technology = 174
Impact of new technology on people = 176
Planning for the introduction of new technology = 176
New technology policy = 177
Introducing new technology checklist = 178
22 Improving organizational effectiveness - the human resource management way = 180
Definition of HRM = 180
HRM philosophy = 181
The main tenets of HRM = 181
Aims of HRM = 182
Factors affecting the development of HRM = 183
Characteristic features = 184
Conclusions = 187
Human resource management checklist = 188
Index = 189
